Job Description
Job DescriptionJob Description
Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: -
- Provide a helpdesk function to deliver related managing agent services to the Wave1 project
- Work on a shift basis which could include weekend and night working
- Assist the operations team in the daily operations of the CAFM system
- In conjunction with the helpdesk supervisor, produce reports to performance levels
- Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
- Ensure client issues are professionally resolved
- To meet or exceed Targets and KPI requirements set by senior management from time to time
- Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
Accountabilities:
- Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
- Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
- Perform emergency support duty, if required
- Accurate capture and inputting of all required information
- Close relations with coordinators to ensure operational effectiveness
Skills
Job Requirements:
- Minimum 2 years working experience in a call center/helpdesk type role preferred
- Strong Interpersonal skills, initiative, analytical thinking.
- Perfect command of spoken and written English
- Must have experience working with Facility Management Background.
- CAFM experience is preferred.
- Must be Saudi national
- The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.
- Excellent computer skills, knowledge of web/internet technologies and MS Office
Worker TypeEmployee
Job TypeRegular
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Job Details
- Job Location
- Saudi Arabia
- Company Industry
- Other Business Support Services
- Company Type
- Unspecified
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified