We are looking for an English Customer Support Specialist who will be a part of a team that builds the products that millions of people worldwide will use. Papara has been on a mission to create the best financial experience for its users. With over 18 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance. We use design and technology to give our users the financial experience they deserve. Since we succeed on a national scale, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day. Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will be working in a fast-paced environment and be part of a team that constantly develops and renews itself. If you share that passion and believe in our mission, come and join us!
What You’ll Do
Answering calls from users on the phone in our inbound call center,
Listening to user problems and providing them with correct and practical solutions,
Give service in voice and non voice channels,
Informing administrators about suggestions by listening to user suggestions,
Conducting negotiations within the framework of quality rules and regulations,
Playing an active role in achieving team goals.
Who You Are
University graduate degree,
At least 2 years of experience in English call center and/or customer service,
Able to work in 24/7 shifts
Good command of MS Office programs,
Good communication skills with good diction,
Solution oriented,
Having a career goal, eager to learn and develop,
Able to work effectively in a dynamic environment and prone to teamwork.
How We Run
Excellent communication skills, sense of urgency, accountability, and ownership,
Strong problem-solving and analytical skills,
Strong collaboration skills, responsive to project needs and demands in a fast-changing environment,
Passion for learning and continuous improvement,
Ability to work in a team environment as a reliable, responsible, and self-motivated team player,
The first seat in every meeting and interaction always belongs to the user.
Take ownership of every issue we are a stakeholder in and look at events beyond our responsibilities.
As we bring our ideas to life, we pay attention to the details, research, discuss, and finally act quickly.
We don't get stuck with traditional methods and popular opinions; we invent Papara-style ways of doing business.
What We Offer
Market-competitive salary and pay-for-performance bonuses.
Salary-based private pension plan with 10% company contribution.
Transportation and meal allowance.
We care about your professional development; you can use your learning budget on any platform.
We care about you, private health & life insurance, a Gym in the office, and free access to the Wellbees App.
Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara. You can have a Metal Card for free.
Technical equipment package that covers what you need. Internet allowance.
Social activities: Happy Hours, Team Motivation Budget, Football Team, Sailing Team, Rowing Team, Cinema Club, Music Club, Travellers Club, Gastronomy Club etc.
No politics; You will be a part of a team that focuses on productivity and success. You will have the opportunity to work in a dedicated team that cares about your development.
We are against any form of discrimination. We believe that every individual has a unique personality.
Green and pet-friendly campus, Basketball Court, Sleeping Room, and unlimited coffee.
