Job Description
Duties and Responsibilities:
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their workspace as well as computer software programs.
- Be a professional representative of our company that other employees look up to.
Skills
Job Requirements:
- High quality written and verbal communication skills.
- Ability to adapt to changes in the work environment.
- Accurate and able to produce quality work and excellent reasoning skills.
- Quality decision making
Required Qualifications and Experience
- A minimum of 5 years’ experience in a similar role in the UAE. (Air / Sea)
- A graduate in any business / analytical background.
- Previous customer service or call center experience required in logistics firm.
- Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Language Skills: Excellent English speaking (written / verbal). If you speak any CIS countries languages, it’s a plus.
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Recruitment & Employee Placement Agency
- Company Type
- Employer (Private Sector)
- Job Role
- Management
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1