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Senior APM Services Engineer

- GIZA Systems
- Cairo, Egypt

11 days ago 2024/07/08

Mid Career · 4-6 years of experience

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Job Description

Assist in providing technical support and decisions for projects and service Requests.
Be an escalation point for the most complex and critical customer issues.
Represent the best of Dynatrace's technical expertise in helping customers with their solutions.
The ability to assist in leading all aspects of delivery (prioritization, tracking, etc.) by coordinating with internal & external resources.
Work closely with project managers to create and update project plans.
Obtain Dynatrace Professional Certificate in 6 months.
Maintain incident tracking databases.
Always follow VAS escalation procedure.
Arrange regular site visits as part of our customer relations.
Assist Sales Managers with customer visits when requested and time permitting.
Stay up to date with the industry developments and new product announcements

Skills

Excellent command of English.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical solutions to non-technical stakeholders.
Very Good problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Ability to work a full-time shifts schedule including nights, weekends, and holidays.

Job Details

Job Location: Cairo Egypt
Company Industry: IT Services
Company Type: Employer (Private Sector)
Job Role: Information Technology
Employment Type: Full Time Employee
Monthly Salary Range: Unspecified
Number of Vacancies: 1

Preferred Candidate

Career Level: Mid Career
Years of Experience: Min: 4 Max: 6
Nationality: Egypt
Degree: Bachelor's degree / higher diploma

Education

Bachelors in Computer Science, Engineering, other related field, or equivalent experience.

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GIZA Systems

Cairo, Egypt

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Giza Systems, a leading systems integrator in the MEA region, designs and deploys industry-specific technology solutions for asset-intensive industries such as the Telecoms, Utilities, Oil & Gas, Transportation and other market sectors. We help our clients streamline their operations and businesses through our portfolio of solutions, managed services, and consultancy practice. Our team of 800 professionals are spread throughout the region with anchor offices in Cairo, Riyadh, Dubai, Nairobi, Dar-es-Salaam and Abuja, allowing us to service an ever-increasing client base in over 40 countries.

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